Refund & Returns Policy
Last Updated: [Today’s Date]
Website: https://mrshineup.com
Email: mrshineup@gmail.com
At Mr. Shineup, we strive to provide high-quality cleaning products and ensure a great shopping experience for every customer. If something does not meet your expectations, we’re here to help.
1. Eligibility for Return & Replacement
We accept returns or replacements only under the following conditions:
✔ Damaged Product Received
If the product arrives broken, leaked, or physically damaged.
✔ Wrong Product Delivered
If you receive a different product than what you ordered.
✔ Defective or Faulty Product
If the product is faulty, improperly sealed, or unusable.
2. Conditions for Return
To be eligible for a return or replacement:
The issue must be reported within 48 hours of delivery.
Product must be unused and in its original condition.
All items, labels, packaging, and accessories must be returned.
Clear photos or videos must be provided as proof of the issue.
If these conditions are not met, the return may be rejected.
3. Items Not Eligible for Return
We do not accept returns for:
Used products
Products opened by the customer
Damage caused after delivery
Change of mind or dislike of smell/color/formula
Discounted or promotional items (unless defective)
Because cleaning chemicals are sensitive and hazardous materials, we maintain strict return guidelines for safety reasons.
4. Refund Process
If your return is approved:
4.1 Refund Method
Refund will be issued via:
bKash / Nagad / Rocket
Bank Transfer
Store Credit (customer’s choice)
4.2 Refund Time
Refund is processed within 5–7 business days after receiving and inspecting the returned item.
5. Replacement Policy
If you prefer a replacement instead of a refund:
We will send the replacement product within 2–4 business days
Replacement shipping cost may be waived if the issue was caused by us
6. Order Cancellation
You may cancel your order only if:
The order has not been packed or shipped yet
For prepaid orders, refunds will be issued within 3–5 business days
Orders already shipped cannot be cancelled.
7. Delivery Failure
If delivery fails due to incorrect address, phone number issues, or customer unavailability:
The courier may attempt redelivery
Additional delivery charges may apply
Refund is not guaranteed unless the product returns to us in good condition
8. How to Request a Return or Refund
To file a return or refund request:
📧 Email: mrshineup@gmail.com
Include:
Your Name
Order ID
Phone Number
Reason for return
Photo/video proof
Our support team will verify and guide you through the next steps.
9. Changes to This Policy
We may update this Refund & Return Policy whenever needed.
Any updates will be posted on this page with the revised date.
Need Help?
We’re always here for you.
For any support, simply email us at:
